Placing an order

How to place an order – keeping it simple

If you already have an account with New Wave, there are several ways to place an order (see below). If you are a new customer, please click the link immediately below to set up a new account.

New customers click here for a credit application form

By phone

Weekdays - The best way to place an order is to phone Monday to Friday between 8am and 3.30pm on (01285) 715160, at least a day before you want the items delivered. This way, you can discuss your requirements and secure the best price with our sales team, and they can confirm availability.

After hours - After 3.30pm and at weekends, you can phone and leave a message on our answerphone. Remember to speak slowly and clearly, and give as much detail of your order as you can (see below).

By fax or e-mail

For your convenience, you can fax through your order on (08701) 916093 or e-mail on finefoods@new-wave.co.uk. Again, please give as much detail when ordering as possible (see below).

Remember when ordering

  • If you would like advice before you order, we're more than happy to advise on what's in season, portion costs, and special offers. Just give us a call.
  • When appropriate, advise us on any specific delivery instructions.
  • If you leave a message on our answerphone, or order by fax or e-mail, and we don't have the stock you require, we will supply a logical replacement whenever possible and will always call you in the morning to notify you of any shortage or replacement sent.
  • While we endeavour to meet all orders, there can be availability issues and price fluctuation on some products.

See also our products page for further information on what we offer and what's available and seasonal.

If you're not receiving our Fine Foods Special Offers by e-mail and would like to, then please e-mail nellie.abbott@new-wave.co.uk